Store Terms

This is placeholder template content, not legal advice. These Store Terms apply to every purchase made in the AN4RCHY shop, in addition to our general Terms of Service.

1. What You’re Buying

Shop products are digital, in-game items and services delivered to a specific ARK: Survival Ascended server and, where applicable, a specific wipe — not physical goods, and not property with value outside the game. Each product page states its category, price, and delivery method.

2. Player Identifier Requirement

Delivery requires an accurate ARK/EOS Account ID linked to your account (see My Account). We deliver to the ARK identity on file at the time of delivery. We are not responsible for items delivered to an incorrect identifier that you provided or failed to correct before delivery.

3. Delivery

Most items deliver automatically once payment is confirmed and, for items that require it, once you’re connected to the target server. If you’re offline when an online-only item is purchased, it queues and delivers automatically the next time you’re detected online. Some items are delivered manually by staff. See our FAQ for the full delivery flow.

4. Wipes, Updates & Server Changes

Purchases do not survive a server wipe. Wipe Access grants entry to one specific wipe cycle only. Items, kits, tames, and resources are delivered into that wipe’s game world and are erased when the server wipes, exactly like everything else built or tamed during that wipe. Game updates from Studio Wildcard may also change or remove items independent of us. We do not compensate for losses caused by wipes or game updates.

5. Purchase Limits & Cooldowns

Some products have a per-player purchase limit or a cooldown between purchases, shown on the product page. Attempting to bypass these limits (e.g. via duplicate accounts) is prohibited and may result in order cancellation and account action under our Server Rules.

6. Failed or Delayed Delivery

If an item fails to deliver due to a system error on our end, contact Support with your order ID for redelivery or a refund per our Refund Policy.

7. Duplicate Charges

If you believe you were charged twice for the same order, contact Support before filing a chargeback — we can typically resolve duplicate charges faster than a bank dispute.

8. Chargebacks & Fraud

Filing a chargeback instead of contacting us first may result in suspension from the Service, forfeiture of undelivered items, and forfeiture of prize eligibility, in addition to any amounts owed being pursued through normal means. Payment fraud results in a permanent ban.

9. Bans & Rule Violations

Purchases do not exempt you from our Server Rules. A ban for cheating, exploiting, or other rule violations does not entitle you to a refund for previously delivered items.

10. Server Shutdown

If a server is permanently shut down, any unused, non-expired Wipe Access for a wipe that has not yet started on that server will be refunded. Already-delivered items are not refundable on shutdown.